CX Strategy
Need help implementing a customer experience strategy? Or just need yours updating?
There are numerous interpretations of customer experience. Essentially it’s the perceived experience the customer gets from interacting with all areas of your business.
It affects whether your customer will choose to from you again. It also affects the amount of time and money you have to invest in things like customer service to support the customer. Happy customers don’t contact you as much as unhappy customers do.
Having a robust customer experience strategy helps you to understand which areas of your business need support in order to enhance the customer experience.
We can help you use your existing data and information, or help you to collect this data, to create a robust strategy.
Turn our experience into your advantage
Our team is trained in the latest tools and techniques to identify failure points and the solutions to rectify problems.
We know every business is different, and we’re ready to work in a way that suits you, whether you want to remain hands-on or leave it all to us. If you are looking for that person to translate between operational teams and technical teams, who really understands what is needed and can articulate that, then our team can help.
Alternatively, we can take the entire process off your hands with our holistic project management service, allowing you to focus on what you do best.
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Creating a best in class customer experience requires a consistent strategy across all customer touch-points. As former Oracle Client Success Managers ourselves we have a unique perspective of how the right processes, culture and solutions can transform your customers journey, and how it can help your business to engage, motivate and interact with its customers with a focus on maximising sales, profitability and retention.
If your business needs support transforming its customer experience, get in touch to see how we can help you to capitalise on our experience of working with some of the biggest names in the industry.
For more information please get in touch with the team.
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How else can we help?
CX Systems
Are you looking at a new CRM system or do you already have a system that you need to get the most out of?
We have extensive experience in CRM system configuration, implementation and maintenance across a range of Gartner Quadrant systems, including Microsoft Dynamics, Salesforce , Oracle and HubSpot.
CX Services
When you need that little help to get through the workload, our managed service team is on hand to support you.
We have specialists in numerous technologies, including Microsoft Dynamics, Salesforce, HubSpot, Oracle, and many more. We have a broad list of technology expertise, so give us a call.
Public Sector Frameworks
Are you starting on your digital transformation journey? Do you need help mapping your processes or integrating your services through an intelligent advisor?
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We understand your challenges and can help you achieve a seamless digital transformation and provide a positive CX experience for your communities.