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Blog
Omnichannel Customer Service and its Benefits
What is it, what are the benefits, and how can you implement it into your business?
Callum Mcleod
Feb 22, 20233 min read
The 12 Myths of CX-mas
This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.
Callum Mcleod
Dec 21, 20226 min read
Integrating User Authentication Into your CX Strategy
What user authentication is, why it’s so important and how it integrates with your customers journey.
Callum Mcleod
Oct 6, 20225 min read
What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone
Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.
Chris Merricks
Jul 13, 20225 min read
Delivering Customer Experience Digital Transformation Quickly
Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.
Chris Merricks
Mar 18, 20223 min read
The Cost of Delaying Digital Transformation in a Post-Covid World
The cost of delaying digital transformation in a post-Covid world
Chris Merricks
Jun 29, 20214 min read
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