Blog

What is it, what are the benefits, and how can you implement it into your business?

We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year

What user authentication is, why it’s so important and how it integrates with your customers journey.

Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.

HubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.

Why perception is important in your CX strategy and how to use it in your digital transformation strategy.

If we're looking for the best customer experience, is technology always the answer. What about the elderly?