Callum Mcleod
Omnichannel Customer Service and its Benefits
What is it, what are the benefits, and how can you implement it into your business?
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Blog
Callum Mcleod
Jan 20, 20234 min read
4 CX Trends for 2023
We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year
Callum Mcleod
Dec 21, 20226 min read
The 12 Myths of CX-mas
This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.
Callum Mcleod
Oct 6, 20225 min read
Integrating User Authentication Into your CX Strategy
What user authentication is, why it’s so important and how it integrates with your customers journey.
Callum Mcleod
Aug 19, 20224 min read
A Marketers Guide to CRM Systems
With a CRM system, your marketing team has quick access to a 360 view of your customers and can see all past interactions with them as well.
Chris Merricks
Mar 18, 20223 min read
Delivering Customer Experience Digital Transformation Quickly
Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.
Chris Merricks
Feb 22, 20225 min read
Why Perception Really is Reality When it Comes to CX
Why perception is important in your CX strategy and how to use it in your digital transformation strategy.
Chris Merricks
Nov 17, 20213 min read
How Local Authority Budgets Can Be Spent Supporting Local Businesses
Chris Merricks talks about the opportunities for Digital Transformation within local governments.
Chris Merricks
Sep 12, 20213 min read
Nans on the 'Gram
If we're looking for the best customer experience, is technology always the answer. What about the elderly?
Chris Merricks
Aug 8, 20213 min read
What's Wrong With Keith?
You may have a Keith in your office, but never underestimate the value of this Mr Consistency.
Chris Merricks
Jun 28, 20214 min read
The Cost of Delaying Digital Transformation in a Post-Covid World
The cost of delaying digital transformation in a post-Covid world
Have any more questions?
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