Blog

We're here to answer the most important question when it comes to gamification (not "How do you pronounce it). What exactly is Gamification?

What is it, what are the benefits, and how can you implement it into your business?

We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year

This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.

Customer experience metrics are the data that allow you to track, measure and analyse the effectiveness of your customer experience strategy

What user authentication is, why it’s so important and how it integrates with your customers journey.

Is your customer service struggling to keep up with increased demand? Then a chat bot may be the answer to all your issues!

With a CRM system, your marketing team has quick access to a 360 view of your customers and can see all past interactions with them as well.

Some simple tips to help you to integrate Salesforce into your business without too much hassle.

Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.

Have you heard about Salesforce but don't know where to start? We can give you a helping hand, with our simple guide to Salesforce.

HubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.

Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.

Why perception is important in your CX strategy and how to use it in your digital transformation strategy.

We take a look at success and the different metrics people use to measure it.

7 things that annoy/confuse Chris Merricks from CX Consultants about lead generation experts.

Chris Merricks talks about the opportunities for Digital Transformation within local governments.

Chris Merricks talks about his struggles with adapting to an online interviewing climate.

If we're looking for the best customer experience, is technology always the answer. What about the elderly?

You may have a Keith in your office, but never underestimate the value of this Mr Consistency.