Blog

Callum Mcleod

Mar 30, 20233 min read

Gamification for your Employees

We're here to answer the most important question when it comes to gamification (not "How do you pronounce it). What exactly is Gamification?

Omnichannel Customer Service and its Benefits

Callum Mcleod

Feb 22, 20233 min read

Omnichannel Customer Service and its Benefits

What is it, what are the benefits, and how can you implement it into your business?

Callum Mcleod

Jan 20, 20234 min read

4 CX Trends for 2023

We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year

Callum Mcleod

Dec 21, 20226 min read

The 12 Myths of CX-mas

This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.

CX Metrics: What are the best ways to measure customer experience

Callum Mcleod

Nov 7, 20226 min read

CX Metrics: What are the best ways to measure customer experience

Customer experience metrics are the data that allow you to track, measure and analyse the effectiveness of your customer experience strategy

Integrating User Authentication Into your CX Strategy

Callum Mcleod

Oct 6, 20225 min read

Integrating User Authentication Into your CX Strategy

What user authentication is, why it’s so important and how it integrates with your customers journey.

Callum Mcleod

Sep 1, 20227 min read

Chatbots: All You Need to Know

Is your customer service struggling to keep up with increased demand? Then a chat bot may be the answer to all your issues!

Callum Mcleod

Aug 19, 20224 min read

A Marketers Guide to CRM Systems

With a CRM system, your marketing team has quick access to a 360 view of your customers and can see all past interactions with them as well.

What is Salesforce: A Beginners Guide to the Platform – Part 2

Callum Mcleod

Jul 22, 20225 min read

What is Salesforce: A Beginners Guide to the Platform – Part 2

Some simple tips to help you to integrate Salesforce into your business without too much hassle.

What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone

Chris Merricks

Jul 13, 20225 min read

What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone

Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.

What is Salesforce: A Beginner's Guide to the Platform - Part 1

Callum Mcleod

Jul 4, 20224 min read

What is Salesforce: A Beginner's Guide to the Platform - Part 1

Have you heard about Salesforce but don't know where to start? We can give you a helping hand, with our simple guide to Salesforce.

The Business Benefits of Integrating HubSpot and How to Get Started

Callum Mcleod

May 27, 20225 min read

The Business Benefits of Integrating HubSpot and How to Get Started

HubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.

Delivering Customer Experience Digital Transformation Quickly

Chris Merricks

Mar 18, 20223 min read

Delivering Customer Experience Digital Transformation Quickly

Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.

Why Perception Really is Reality When it Comes to CX

Chris Merricks

Feb 22, 20225 min read

Why Perception Really is Reality When it Comes to CX

Why perception is important in your CX strategy and how to use it in your digital transformation strategy.

Chris Merricks

Jan 7, 20222 min read

Success: Accident or Attainment?

We take a look at success and the different metrics people use to measure it.

Chris Merricks

Dec 17, 20212 min read

2020 - Year of the Lead Gen 'Experts'

7 things that annoy/confuse Chris Merricks from CX Consultants about lead generation experts.

How Local Authority Budgets Can Be Spent Supporting Local Businesses

Chris Merricks

Nov 17, 20213 min read

How Local Authority Budgets Can Be Spent Supporting Local Businesses

Chris Merricks talks about the opportunities for Digital Transformation within local governments.

Chris Merricks

Oct 14, 20213 min read

Blind Recruitment

Chris Merricks talks about his struggles with adapting to an online interviewing climate.

Chris Merricks

Sep 12, 20213 min read

Nans on the 'Gram

If we're looking for the best customer experience, is technology always the answer. What about the elderly?

Chris Merricks

Aug 8, 20213 min read

What's Wrong With Keith?

You may have a Keith in your office, but never underestimate the value of this Mr Consistency.

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Have any more questions? Reach out to one of the experts in our team.

Have any more questions?
Reach out to one of the experts in our team.